1. ORDERS AND CANCELLATIONS
a. Order acceptance policy
All orders received are subject to acceptance by Kate Pettitt, and Kate Pettitt reserves the right, at her absolute discretion, to reject any order without giving reasons. In the event of rejection, she will refund or cancel any payments received in full, via the payment method used to place the order.
b. Timing of your order
As a part of the checkout process, and depending on the value/weight of your order, you will be able to select the type of Royal Mail postage you require (First and Second Class post for cards and books, and Special Delivery only for giclée prints).
c. Changes to your order
If you wish to change your order, please do so by contacting Kate from the email your account is registered under and quoting the order confirmation number. Kate will always do her best to make last-minute changes for you, but can only guarantee changes (including to the delivery address and in relation to card messages) that are requested before your order is packed.
d. Cancellation policy
Orders can be cancelled before they are packed and a full refund will be issued. Please get in contact to do so. Orders which are already being printed (eg. Giclées printed to order), or which have already been dispatched, cannot be cancelled.
e. Overseas orders
Kate Pettitt sells online to England, Scotland and Wales and delivery prices are for these countries only. Kate Pettitt does not currently sell to Northern Ireland or the EU due to excessive and time consuming regulations. Delivery to other overseas addresses can be made by special arrangement and at Kate’s discretion. In these cases, you will be required to approve a quote and pay in full before the order is packed and posted. The order will be dispatched when funds have cleared. Payment is to be made in UK pounds via the website only and the buyer is responsible for any taxes and/or duties payable.
2. PRICES
Prices are not currently subject to VAT. If you require an invoice please contact Kate and she will issue one within 7 working days.
3. PAYMENTS
In order to offer the best security, all online credit and debit card payments are processed securely by PayPal.
Your credit or debit card details are not stored or accessed.
Orders that are to be collected in person or purchased from the studio can be paid for in cash, by BACS (by arrangement and in advance of collection) or using our iZettle hand-held terminal on site.
4. DELIVERY POLICY
Kate Pettitt ships to England, Scotland and Wales. See ‘Overseas Orders’ above, if you are outside of these regions.
Most orders will be delivered via Royal Mail First class or Second class post. Giclée prints and original artworks are posted via Special Delivery. Delivery times are subject to the Royal Mail’s current status.
Orders placed after 3pm on a Friday or over a weekend will be dispatched on the next working day. Although Kate will always try her best to ensure punctual delivery, she cannot be held responsible if an item arrives later than planned due to any circumstances impacting the availability of the postal service or anything else outside of her control.
If Kate is aware of an event (such as illness) that might delay us dispatching your delivery, she will contact you with options.
In the event of non-delivery (see the Royal Mail’s website for advice on what is deemed to be ‘late’), please contact Kate. In this instance your order will be replaced or refunded. It is the customer’s responsibility to contact Kate within 14 days of the estimated delivery date in order to claim replacement goods. Failure to do so will result in the lapse of any rights to replacement or refund.
Kate Pettitt reserves the right, at her absolute discretion, to use a different delivery method without prior notification.
Kate Pettitt is unable to provide refunds for any deliveries sent to the wrong location where an address is entered incorrectly on checkout.
Customers in the Scottish Highlands & Islands may be contacted directly regarding delivery, if their delivery charges fall outside our standard price brackets or delivery is known to take longer. Additional fees may apply.
5. RETURNS & REFUNDS
a. Damage
Kate Pettitt maintains strict quality control measures when printing, packing and dispatching orders. While products are carefully packaged to ensure they arrive in the same perfect condition as when they leave the studio, on a small number of occasions (and for reasons beyond our control) they may be damaged in transit. If, upon receiving your product(s), they are damaged or the printing is faulty, please contact Kate quoting your order number so that she can arrange a free replacement at our next available delivery date. Please note that you will need to email us photos of the damaged item(s) within 72 hours of receipt of the product(s) in order to be eligible for a replacement and you may be asked to return the product(s) to us. You will not be offered any replacements if the product(s) are in a good condition but the content is wrong due to a mistake made when ordering.
b. Non Delivery
In the event of non-delivery (see the Royal Mail’s website for advice on what is deemed to be ‘late’), please contact Kate. In this instance your order will be replaced or refunded. It is the customer’s responsibility to contact us within 14 days of the estimated delivery date in order to claim replacement goods. Failure to do so will result in the lapse of any rights to replacement or refund.
If you choose to have goods replaced, Kate will do so free of charge and resend to you at no extra cost, on the next available delivery date. If you are offered a refund, this will be applied to your account within 3 working days. Kate Pettitt will not be responsible for non-delivery due to any mistakes in the delivery address entered on checkout. Please note, you will not be offered both a refund and a replacement.
c. Refunds
In certain cases, you will be offered a refund if a replacement is not possible. If you do receive a refund, Kate will refund you the total amount you paid for the product(s) plus any delivery charges you may have paid, within 7 days of the day on which you provide evidence that the product(s) are faulty. You will receive an email confirmation of your refund having been processed, however please be aware that banks might take an additional 2-14 days to refund the amount to your card. Please note, you will not be offered both a refund and a replacement.
d. Returns
Kate Pettitt is only able to accept returns in the case of damage to the product in transit. We offer customers replacements if the items are not delivered to an acceptable quality, as detailed above.
e. Orders Returned to Us
If you need to return your order, please send it to Kate Pettitt, Gallery Studios, Arnup Studios, Panman Lane, Holtby, York YO19 5UA. Kate will contact the you with a courtesy email to notify you when the returned items have been received. Kate Pettitt does not take any responsibility for orders which are returned to us, so it is the customer’s responsibility to ensure that a full, correct and clear delivery address is added and that the package can be tracked, if desired.
Privacy policy
I will never sell your data and I will only contact you about your workshop/tuition. By providing your details you agree to being contacted by me and for me to store your details for this purpose.
Details of how your details are used and stored can be found in my Privacy Policy.
General Terms and Conditions
Kate Pettitt’s General Terms and Conditions apply.
Any other questions?
If you have any further questions or you would like to discuss one-to-one tuition or bespoke/future workshops, please get in touch.
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